Subscribers of 9mobile, a telecommunications company, have expressed frustration over the poor network services experienced in various parts of the country. The company’s X (formerly Twitter) page has been flooded with complaints regarding the deplorable state of its network services.
Complaints range from expired subscriptions due to lack of network coverage, inability to verify WhatsApp for over a month, difficulty in contacting customer service, and prolonged network outages lasting several days or weeks. Subscribers have voiced their disappointment and regret at choosing 9mobile, with some considering switching to other service providers.
Nafi’u Abdul (@froshgreg) expressed concern over the inability to make or receive calls and use data for five days, while Anita Biddel (@AnitaBiddel) noted the absence of network for almost a week and the potential impact on work-related communication. Ibraheem (@Ajibsonn1) and Abdulgafar Khalid (@abdulgafarkhal6) also shared their dissatisfaction with the poor network services experienced in their respective locations.
Deolu Ogunbanjo, president of the National Association of Telecoms Subscribers, confirmed the widespread complaints, and speculated that 9mobile’s lack of investment in infrastructure and expansion may be attributed to rumors of a potential acquisition by another telecommunications company.
Data from the Nigerian Communications Commission revealed that 9mobile suffered a significant loss of customers in November 2023, with 1,646 subscribers switching to other networks. This customer exodus represented the highest proportion among all the telecommunications companies, indicating a serious challenge for 9mobile.
In contrast, other major operators such as MTN, Airtel, and Globacom experienced either minimal customer losses or net gains, highlighting 9mobile’s struggle to retain and attract subscribers. The Mobile Number Portability (MNP) initiated by the telecoms regulator facilitated the movement of subscribers between operators.
Despite the mounting grievances, 9mobile has issued apologies on its X page in response to the complaints. However, efforts to obtain a formal response from the company have been unsuccessful.
The growing discontent among 9mobile subscribers underscores the urgency for the company to address the persisting network challenges and regain the trust of its customers. The evolving landscape of the Nigerian telecommunications industry demands a swift and effective response to restore confidence and competitiveness.
NAN
