In a significant move, the Federal Competition and Consumer Protection Commission (FCCPC) has issued a directive to the Jos Electricity Distribution Company (JEDC) regarding what it has termed as ‘outrageous billings’ of energy consumers. The Acting Executive Chairman of FCCPC, Adamu Abdullah, delivered this order during a session held in Bauchi.
During their visit to Bauchi, the commission addressed various consumer complaints related to power supply, banking, and aviation sectors, aiming to identify challenges and propose effective solutions. Abdullahi emphasized that energy consumers, despite investing in infrastructure essentials like transformers and service wires, are facing excessively high charges that do not align with their actual consumption patterns.
Abdullahi highlighted the commission’s mandate to safeguard consumer interests nationwide, stating that reports of unsatisfactory services prompted their intervention. He stressed common issues such as arbitrary billing methods, metering problems, and the practice of billing customers for infrastructure components already covered by community contributions.
The FCCPC’s collaborative efforts with the Nigerian Electricity Regulatory Commission through a Memorandum of Understanding (MoU) enable them to address discrepancies effectively. Abdullahi reinforced the commitment to investigate instances where consumers are unfairly billed and engage with the distribution company to find prompt resolutions.
This proactive approach by the FCCPC not only ensures consumer protection but also signals a vital step towards enhancing transparency and accountability within the energy sector.
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