If your Ecobank ATM card is lost, stolen, or compromised, acting fast is crucial to protect your money. In this guide, you’ll learn how to block your Ecobank account and ATM card using various methods, including the mobile app, customer service, and in-person visits.
✅ Why You Should Block Your Ecobank ATM Card Immediately
When your card is missing or you notice suspicious activity, delaying action could lead to unauthorised transactions and financial loss. Blocking your Ecobank card and account ensures no one can access your funds without your permission.
📱 Method 1: Block Your Ecobank ATM Card via Mobile App
Step 1: Log In to the Ecobank Mobile App
Open the Ecobank app on your smartphone. Make sure you’re connected to the internet.
Step 2: Navigate to ‘Card Management’
Tap on the menu and select the “Card Management” or “My Cards” option.
Step 3: Select ‘Block Card’
Choose the card you want to block. Tap on “Block Card” and follow the on-screen instructions to confirm.
🛡 This is the fastest way to block your Ecobank card instantly.
📞 Method 2: Block Your Ecobank Card via Customer Service
Step 1: Call Ecobank Customer Support
Dial the official Ecobank helpline:
📞 Nigeria: 0700 500 0000 or +234 1 277 2904
Visit the EcoBank Live Assist Page for Numbers for various countries.
Step 2: Speak to a Representative
Select the option to speak with an agent. Request to block your ATM card immediately.
Step 3: Verify Your Identity
Be prepared to answer security questions or provide your account number and registered phone number.
🏦 Method 3: Visit the Nearest Ecobank Branch
Step 1: Locate a Nearby Branch
Use the Ecobank branch locator or Google Maps to find the nearest branch.
Step 2: Speak to a Bank Officer
Explain the situation and request an immediate block on your card or account.
Step 3: Fill Out Required Forms
You may need to fill out and sign a card-blocking request form for documentation.
✅ Final Step: Confirm That Your Ecobank Card Is Blocked
After using any of the above methods:
- Request a confirmation SMS or email
- Log in to your mobile app or internet banking to check the card status
- Ask for a case/reference number if blocked via customer support
🔁 What to Do After Blocking Your Ecobank ATM Card
- Monitor your account: Check for unauthorised transactions via the mobile app or online banking.
- Request a new card: Visit the bank or use the app to apply for a card replacement.
- Update your billing info: Change your card details for any auto-debits or subscriptions.
