First Bank of Nigeria Clears Up Confusion Over System Upgrade Reports

In a recent statement, First Bank of Nigeria clarified the reports circulating about a system upgrade at the bank. According to the bank, the earlier notice about the upgrade was misinterpreted and only applied to its vendors. The clarification aims to reassure customers that their banking experience will not be affected by the transition to a new Cloud-based Supplier Platform.

The transition, according to the bank, is part of its efforts to upgrade its I-Supplier Platform, which connects FirstBank with suppliers, to a world-class platform that will enable additional capabilities and benefits for vendors. While this change is underway, customers can rest assured that their transactions, banking channels, and access to services will continue uninterrupted.

Addressing the circulating reports, First Bank stated: “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank. The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform to a new Cloud-based Supplier Platform.”

To alleviate concerns and ensure transparency, the bank urged its customers to disregard any unfounded reports and instead reach out to official channels for accurate information about its services. The management reassured customers that despite the upgrade, operations would run smoothly, and services would continue without interruption. As the bank’s management emphasized, “Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.”