First Bank of Nigeria has announced a temporary disruption to its online services, affecting customers’ ability to conduct transactions on its digital platforms. The bank made the announcement on Thursday via its official X account, apologizing for the inconvenience caused to its customers.
According to the notice, the disruption has impacted First Bank’s online channels, including FirstMobile, FirstOnline, and Unstructured Supplementary Service Data (USSD). As a result, customers may experience delays or declines in transactions, particularly when attempting to transfer funds to other banks. The bank has assured its customers that it is actively working to resolve the issue, with its team collaborating with partners to restore full service as soon as possible.
The bank’s notice stated, “Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline and the USSD Platform. Customers may therefore experience delayed or declined transactions.” The bank has expressed regret over the inconvenience and appreciates the patience and understanding of its customers during this time.
First Bank has a long history of providing financial services to its customers, with a strong focus on innovation and digital banking. The bank’s online platforms, including FirstMobile and FirstOnline, have been designed to provide customers with convenient and secure access to their accounts and banking services. The USSD platform, on the other hand, allows customers to conduct transactions using their mobile phones, without the need for internet connectivity.
The bank has not specified the cause of the disruption, but has assured its customers that it is working diligently to restore full service. In the meantime, customers are advised to exercise patience and check the bank’s official channels for updates on the status of the disruption. Once the issue is resolved, the bank will provide further updates to its customers. The temporary disruption is expected to be resolved soon, and customers can expect to resume their normal banking activities without any further issues.