The Nigerian Federal Government has directed the Nigerian Civil Aviation Authority (NCAA) to impose sanctions on airlines that disrupt flights without valid reasons. This move aims to ensure that airlines operate efficiently and maintain high standards of service.

According to Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA, the authority will no longer tolerate situations where airline staff abandon passengers, leaving NCAA consumer protection officers to manage angry customers. Achimugu emphasized that while the challenges faced by operators in the country’s unique operating environment are understood, airlines must adhere to regulations and provide quality service.

Achimugu stated that exposing NCAA officials to unnecessary risks while supporting airlines and protecting passengers’ rights is unacceptable. He confirmed that the authority will apply the fullest measures possible for sanctionable infractions, in line with the Federal Government’s instructions. The NCAA has been directed to “name and shame” airlines that fail to comply with regulations, particularly in cases of disruption.

The “naming and shaming” approach is set to commence immediately, as instructed by the Federal Government and the Minister of Aviation and Aerospace Development. This directive underscores the government’s commitment to ensuring that airlines prioritize passenger safety and rights. By holding airlines accountable for their actions, the NCAA aims to promote a culture of responsibility and adherence to regulations within the aviation industry.

The NCAA’s decision to sanction non-compliant airlines is significant, as it seeks to balance the needs of operators with the rights of passengers. As the regulatory body overseeing the aviation sector in Nigeria, the NCAA plays a crucial role in maintaining high standards of safety and service. By taking a firm stance on disruptions and non-compliance, the authority hopes to enhance the overall flying experience for passengers and promote a positive reputation for the country’s aviation industry.