The Central Bank of Nigeria (CBN) has mentioned monetary shoppers have the right to report their banks over unresolved failed transactions.
Mr Elachi Samuel of the Consumer Protection Department made this recognized in Bauchi in the course of the apex bank’s truthful to enlighten stakeholders and farmers on various fee channels to deepen monetary inclusion.
Speaking on the rights and duties of economic shoppers, he mentioned: “It is within your right to receive transaction history on your mail to know how much you are being charged. This will allow you to know that you’re not shortchanged or cheated. Financial consumers must know that they have the right to report their banks to the CBN over unresolved failed transactions.
“If you report the problem to us, we will look at the issues and ensure that we do justice. Between May 20, 2013, and May 20, 2023, we were able to refund N115.45 billion of failed bank transactions. We received 35,453 complaints. We resolved 33,437.”
He additionally inspired farmers’ associations to embrace the monetary establishment’s e-Naira coverage.
