The Enugu State Electricity Regulatory Commission (EERC) has warned MainPower Electricity Distribution Limited over allegations that it is creating new customer accounts without providing meters, a clear breach of the Commission’s regulatory framework. The EERC reports that numerous customers have complained that MainPower is opening accounts in their names without installing dedicated meters, resulting in additional estimated bills.
Citing the Enugu State Electricity Law 2023 and the Customer Service Standard and Protection Regulations (CSSPR) 2024, the Commission stresses that every new connection must include a properly installed meter and accessories as specified in the Metering Code. The regulation defines the connection process as linking residences or premises to the public supply and installing a meter and related accessories, with the service provider responsible for supplying the necessary materials and meters.
The EERC has formally notified MainPower to stop creating new accounts under existing customer names without metering. Affected customers are urged to report any such infractions by email or phone so that enforcement action can be taken. The Commission also encourages unmetered customers and new subscribers to use the Meter Asset Provider (MAP) Scheme, which allows customers to fund their meters upfront and receive guaranteed refunds under Commission‑approved terms.
This warning underscores the importance of complying with regulatory provisions in the electricity distribution sector. By protecting customers’ rights and ensuring adherence to regulations, the EERC aims to maintain a fair and transparent electricity market. The MAP Scheme offers customers a way to obtain meters and avoid estimated billing, a major concern for many. As the Commission continues to monitor the situation, customers are advised to stay vigilant and report any instances of non‑compliance, helping to safeguard their rights and promote transparency in the sector.
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