Enugu, Nigeria – The Managing Director of Mainpower Electricity Distribution Limited (MEDL), Ernest Mupwaya, has pledged to enhance power supply in Enugu State following the company’s recent separation from its former parent, the Enugu Electricity Distribution Company Plc (EEDC).

In a briefing with journalists, Mupwaya stressed MEDL’s commitment to building partnerships with customers and stakeholders to address longstanding issues in the power sector. He cited the introduction of the new electricity law and the formation of the Enugu State Electricity Regulatory Commission (EERC) as critical steps in driving improved service delivery and reliability.

A key element of MEDL’s strategy includes reducing technical, commercial, and collection (ATC&C) losses to 25% within a year by deploying smart meters, particularly in high-loss areas and government institutions. To curb energy theft, the company plans to launch public awareness campaigns and establish mobile courts.

“Our transformation plan is focused on minimizing ATC&C losses through the installation of smart meters,” Mupwaya stated. “We’re also reinforcing partnerships with local communities, government bodies, and stakeholders to address non-payment issues and foster trust.”

In addition, Mupwaya outlined initiatives aimed at enhancing customer experience, including the rollout of modern Customer Relationship Management (CRM) systems and 24/7 response teams based in Enugu and Nsukka to ensure faster resolution of issues. MEDL is also upgrading infrastructure by incorporating smart grid technology and installing devices like auto-reclosers and sectionalizers to increase system efficiency.

Looking to the future, MEDL intends to offer uninterrupted electricity supply to key urban centers and government hubs, with gradual expansion to residential areas by 2028. Mupwaya urged customers to report any grievances through official channels and warned that illegal activities such as meter bypassing would be met with legal action.

“With collective effort, we believe Enugu State’s power supply can be transformed,” he said, calling for continued support from the public and stakeholders. “We are committed to delivering, and we want our customers to hold us accountable.”