The Enugu State Electricity Regulatory Commission (EERC) has issued a warning to MainPower Electricity Distribution Limited over allegations of creating new customer accounts without providing meters. This move is seen as a direct violation of the Commission’s regulatory framework. According to the EERC, multiple complaints have been received from customers who claim that MainPower has been creating new accounts in their names without supplying dedicated meters, resulting in additional estimated bills.
Citing the Enugu State Electricity Law 2023 and the Customer Service Standard and Protection Regulations (CSSPR) 2024, the Commission emphasized that every new connection must include a properly installed meter and accessories as specified in the Metering Code. The regulation states that the process of connection comprises the connection of residences or premises to public supply and the installation of a meter and associated accessories, with the Service Provider being responsible for the materials and meters required for such connections.
The EERC has formally notified MainPower to cease the creation of new accounts under existing customer names without metering. Affected customers have been urged to report any such infractions via email or phone for enforcement action. Additionally, the Commission encouraged unmetered customers and new subscribers to take advantage of the Meter Asset Provider (MAP) Scheme, which allows customers to fund their meters upfront with guaranteed refunds under Commission-approved terms.
The EERC’s warning to MainPower is significant, as it highlights the importance of adhering to regulatory provisions in the electricity distribution sector. The Commission’s efforts to protect customers’ rights and ensure compliance with regulations are crucial in maintaining a fair and transparent electricity market. With the Meter Asset Provider Scheme in place, customers now have the option to acquire meters and avoid estimated billing, which has been a major concern for many.
The EERC’s warning serves as a reminder to electricity distribution companies to prioritize customer needs and adhere to regulatory requirements. As the Commission continues to monitor the situation, customers are advised to remain vigilant and report any instances of non-compliance. By doing so, the EERC can ensure that the rights of customers are protected, and the electricity distribution sector operates in a fair and transparent manner.