Nollywood actress Bolaji Ogunmola has voiced her frustration with United Nigeria Airline after her flight was cancelled twice within two days. While in Ekiti State for work, she was scheduled to return to Lagos on Wednesday for another filming project. Upon arriving at the airport, she was told the flight had been delayed due to unforeseen circumstances. After waiting several hours, she learned the flight had been cancelled, with the airline offering no alternative arrangements or explanations. Consequently, Ogunmola had to seek other travel options.
The following day, the airline repeatedly rescheduled her flight, shifting the departure time from 8:00 a.m. to 9:30 a.m., then to 12:00 p.m., and finally to 5:30 p.m. This series of changes caused significant inconvenience and delayed her work schedule. In a video posted on Instagram, Ogunmola described the airline’s actions as “unfair” and “unremorseful,” and announced her intention to take legal action, citing the disruption to her livelihood and the lack of communication.
The incident occurs barely a month after commercial flight operations began in Ekiti State, raising concerns about the reliability and efficiency of regional air travel services. Ogunmola’s experience underscores the need for improved communication and customer service from airlines, especially when flights are delayed or cancelled. Her decision to pursue legal action may set a precedent for others facing similar difficulties, highlighting the importance of prioritizing customer satisfaction to maintain public trust as Nigeria’s aviation industry continues to grow.
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