A non‑governmental organisation, Zhero Tolerance for Social Immoralities‑Africa (ZHETSI‑AFRICA), has petitioned NEM Insurance Plc over an alleged refusal to pay a client’s claim. According to the group’s director of special projects, Abdullahi Shinkafi, the client had purchased a ₦12 million automobile insurance policy from NEM Insurance for his vehicle. The client’s Toyota Avalon was involved in an accident that also implicated his private driver, Mr Olabimtan Shina. Shinkafi claimed that, instead of fulfilling its obligations under the policy, NEM Insurance subjected the driver to “needless harassment and vilification” by security agencies. The organisation said it would petition NAICOM, NHRC, FCCPB and other internationally recognised insurance bodies.
In response, NEM Insurance’s company secretary and legal adviser, Olajumoke Philip‑Akede, issued a statement confirming that the insured, Mr Adewunmi Adewale, holds an active motor insurance policy that expires on 6 October 2023. She acknowledged the frustration such situations can cause and assured the public that the company takes all claims seriously. However, she clarified that the claim remains under investigation by the Nigeria Police Force, and the insurer has not yet received a report on the findings. Consequently, no decision can be made until the investigation is concluded, in accordance with the terms of the insurance contract.
Philip‑Akede emphasized that NEM Insurance prides itself on providing quality service, paying genuine claims, and upholding the highest ethical and professional standards in all its operations.
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