Clash of Clans players affected by the recent Supercell ID server downtime have been offered compensation in the form of free potions. The game’s developer announced the giveaway on the official Clash of Clans X page, following a longer-than-usual maintenance period on October 20, 2025. The downtime, caused by issues with Amazon Web Services (AWS) servers, impacted all Supercell Games, as well as the EA, PlayStation, and Xbox networks.
To claim the free potions, players can follow a series of steps: click the link attached to the official post, scroll down to the “Scroll” section, click the “A gift for you” box, and then click the “Free” button. Once the “Freebie Claimed” message appears, players can close their browser and open the game to claim the gift. The offer includes one Builder Potion and one Research Potion, and players can also claim 100 Free Rock Medals using the same process.
The server downtime lasted for nearly four hours, causing disruptions to gaming communities and resulting in the loss of wars for some clans. Some players have reportedly experienced issues with losing potions after claiming the free ones, which may lead to another maintenance break if the problems persist.
The compensation offer is a gesture of goodwill from the developer, acknowledging the inconvenience caused to players. The Clash of Clans community has been affected by the downtime, with some players expressing frustration and disappointment on social media. The game’s developer has apologized for the disruption and thanked players for their patience.
The incident highlights the importance of reliable server infrastructure for online gaming platforms. The use of AWS servers by Supercell Games and other major gaming networks underscores the need for robust backup systems and contingency plans to minimize downtime and ensure a smooth gaming experience. With the game now back online, players can claim their free potions and continue playing, although the developer may need to address the lingering issues to prevent further disruptions.