Digitalisation key to Nigeria’s public service efficiency

The Nigerian government has reaffirmed its commitment to prioritizing locally developed digital solutions in the civil service, in line with the Nigeria First Policy. According to Didi Esther Walson‑Jack, Head of the Civil Service of the Federation, this approach will not only enhance the efficiency of the public service but also strengthen the nation’s economy and showcase Nigerian ingenuity.

Speaking at the Paperless Civil Service Gala in Abuja, Walson‑Jack emphasized the importance of digitalisation in the public sector, warning that countries that fail to digitise their services risk becoming uncompetitive and irrelevant. She highlighted Nigeria’s progress in digitalising its civil service as evidence that African public services can innovate and deliver reforms that meet global standards.

The COVID‑19 pandemic acted as a catalyst, prompting the government to accelerate digitalisation to improve service delivery, reduce corruption, and connect more effectively with citizens. By 2024, only three ministries and extra‑ministerial departments had fully digitised their work processes, but significant advances have followed. The establishment of the Seven War Rooms, including the Digitalisation War Room, has driven this transformation by focusing on measurable outcomes.

The Digitalisation War Room has been instrumental in moving from aspiration to delivery. Notable achievements include the implementation of GOVMail, which provides secure government communication at scale, and the automation of core management systems such as the Performance Management System and Personnel Audit and Skills Gap Analysis. These initiatives have improved civil‑service efficiency and saved the government billions of naira previously spent on external licences.

Using locally developed solutions also builds domestic capacity and supports Nigerian expertise, aligning with the Nigeria First Policy. As the government continues to prioritise digitalisation, the public service is expected to become more efficient, effective, and responsive to citizens’ needs, ultimately contributing to the country’s economic growth and development.