The Nigeria Communications Commission (NCC) has launched its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk in the Arrival Lounge of Nnamdi Azikiwe International Airport, Abuja. The initiative, announced as part of the 2023 World Consumer Rights Day activities, makes the airport the first beneficiary of the commission’s new help‑desk service. The launch was disclosed in a statement by the commission’s Director of Public Affairs, Reuben Muoka, on Monday.
Prof. Adeolu Akande, Chairman of the NCC Board of Commissioners, unveiled the desk and described it as the first step in a broader project that will see similar helpdesks installed at other airports and public locations nationwide. He emphasized that the project reflects the commission’s commitment to protecting, informing and educating telecom consumers through various engagement strategies and initiatives.
According to Ayanbanji Ojo, Head of the Consumer Affairs Bureau, many travelers at the airport have already been using the desk to make enquiries or lodge complaints even before its formal launch. Ojo relayed this information through Clem Omife, the NCC’s Head of Consumer Protection and Advocacy, noting that the TELCARE Desk serves as an additional channel for consumers to raise issues, enabling the commission to advocate on their behalf and raise awareness of its activities.
Ojo described the desk as a pilot project and affirmed that the NCC will expand TELCARE to more strategic locations across the country. He added that, through education, information sharing and multiple complaint channels, the commission aims to safeguard telecom consumers’ interests and promote an improved consumer experience.
Kabir Mohammed, Regional General Manager of the Federal Airports Authority of Nigeria, expressed satisfaction with the collaboration. He highlighted that direct interaction with consumers will speed up feedback mechanisms, help address telecom consumer issues, curb unfair practices and bridge the communication gap between consumers and regulators.
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