First Bank of Nigeria announced a temporary disruption to its online services, affecting customers’ ability to conduct transactions on its digital platforms. The bank posted the notice on Thursday via its official X account, apologizing for the inconvenience caused.
According to the announcement, the disruption impacts First Bank’s online channels, including FirstMobile, FirstOnline, and the Unstructured Supplementary Service Data (USSD) platform. As a result, customers may experience delays or declines in transactions, especially when attempting to transfer funds to other banks. The bank’s statement read: “Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline and the USSD Platform. Customers may therefore experience delayed or declined transactions.”
First Bank assured customers that it is actively working to resolve the issue, with its team collaborating with partners to restore full service as soon as possible. While the cause of the disruption has not been specified, the bank emphasized its commitment to restoring normal operations and thanked customers for their patience and understanding.
The bank’s online platforms, including FirstMobile and FirstOnline, are designed to provide convenient and secure access to accounts and banking services. The USSD platform enables customers to conduct transactions using mobile phones without internet connectivity. Customers are advised to remain patient and monitor the bank’s official channels for updates on the disruption’s status. Once resolved, the bank will provide further information, and normal banking activities are expected to resume without further issues.
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