The Joint Admissions and Matriculation Board (JAMB) has resolved more than 5,000 pending candidate complaints within five days following direct intervention by the board’s newly appointed registrar, Segun Aina.
Fabian Benjamin, the acting director of public affairs and protocol at JAMB, disclosed the development in a statement, noting that Aina temporarily relocated his office to the board’s Service Compact with all Nigerians (SERVICOM) unit to personally oversee the resolution process. The registrar directed the unit to address candidates’ grievances comprehensively and without delay, moving beyond reliance on periodic reports from officials to observe the challenges first-hand.
The initiative aligns with the second of Aina’s “five enduring pillars” for his administration, which prioritises responsive and efficient service delivery. The statement framed the effort as part of a broader strategy to reposition JAMB’s relationship with its primary clients — candidates seeking admission into tertiary institutions — and to align service quality with the fees paid to examination bodies.
Among the cases cleared were difficulties candidates faced generating profile codes using previously registered phone numbers they no longer could access, as well as biometric verification problems, including confirmed instances of genuine biometric failures during the 2026 Unified Tertiary Matriculation Examination (UTME) registration and examination process.
Officials also examined operations of the Central Admissions Processing System (CAPS), resolving complaints from candidates who had lost phones or SIM cards, those who had converted from Direct Entry to UTME, and graduates whose names had been omitted from the National Matriculation List.
Additional longstanding issues addressed during the exercise included payment complications, wrongly assigned examination venues, e-PIN problems, technical glitches, difficulties uploading documents, and requests for correction of personal data such as names, dates of birth, and state or local government of origin.
Benjamin emphasised that the registrar and SERVICOM staff worked jointly to clear what had previously been considered intractable cases across these categories. The concentrated effort signals a shift toward direct accountability in JAMB’s candidate support framework as the board prepares for the upcoming examination cycle.
